You can easily book or schedule a delivery with ParceLoad online anytime, day or night!

Our friendly service team is also here for you 24/7. Reach out anytime via live chat or send us an email for assistance.

If a package qualifies for the Parceload Delivery Instructions™ service, you can tell us where to leave a package at your address, send it to a different address, or send it to your Post Office.

Click Change Delivery Instructions on the tracking results page to leave your request. If you do not see the Change Delivery Instructions link, your package is not eligible for the Delivery Instructions service.

No “Delivery Instructions” Link

There are several reasons a package may not be eligible for Delivery Instructions.

Ineligible packages may have:

Your tracking number can be found in the following places:

• The shipping confirmation email you received from an online retailer
• Your Post Office™ shipping receipt
• Your sales receipt if you bought insurance at the Post Office™
• Your email confirmation if you shipped from ParceLoad.com
  

Our goal is to match your payload with the vehicle that provides you with the best rate and the best service. ParceLoad offers a wide range of vehicle types to meet your team’s various delivery needs. Take a look at our variety of vehicles below. Included are examples of their capabilities and load capacities.

Zero Obligation Quoting and Support

To receive a live and instant quote with no strings attached, head over to parceload.com/book-a-delivery and enter your delivery details. If you are happy with what you see, go ahead and book your delivery. Our team will jump right on it. If you have any questions along the way, don’t hesitate to reach out. Our live chat team will work with you to help in any way we can.

We’re your one-stop shop. No size or distance restrictions—we deliver it all.

From 20′ pipe bundles to water heaters, or small pipe fittings to lumber, we deliver any item. With ParceLoad’s versatile fleet network, you can book the best vehicle to suit any delivery.

There are 3 priority options when booking a delivery:

1. Rush

   This is our fastest option.

   We assign a driver right after booking. It is our expectation that the driver will pick up the items and proceed directly to the drop-off location. Rush deliveries have our standard pricing based on the vehicle type you choose and mileage.

2. Scheduled

   This option is great when you have to coordinate narrow windows of time.

   These are Rush deliveries that have been scheduled in advance. Just like Rush deliveries, our expectation is that the driver picks up the items and proceeds directly to the drop-off location. These also have our standard pricing based on the vehicle type you choose and mileage. Note: The scheduled time is when you would like the driver to arrive at the pickup location.

3. Same Day

   This option is great when you have the flexibility for a wider delivery window.

   We offer discounted pricing if you choose a flexible pickup and delivery time. For example, if you choose a pickup for after 10 AM, we will deliver by 3 PM.

   Delivery by 3 PM

   Choose pickup after 6 AM, 7 AM, 8 AM, 9 AM or 10 AM

Delivery by 5 PM

• Choose a pickup after 11 AM or 12 PM. We offer discounted pricing if you choose a pickup window with delivery within 8 hours of the start of the pickup window. For example, if you choose the 6 AM to 9 AM window, we will deliver by 2 PM.

In the case of lost or damaged cargo, claims can be submitted to ParceLoad via info@parceload.com, or by live chat, email, or a call with your Account Manager.

Note: Declaring a value for your shipment while booking a delivery helps expedite your claim in the event of lost or damaged items.

When you book, you have the option to indicate if loading/unloading is required of the driver. You will find this option on the Orders page while booking.
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Please note:
If selected, drivers will load and unload by hand. Drivers cannot operate our customers’ equipment to load or unload.

Drivers are not expected to manually lift individual items greater than 50 lbs.

Heavy loads may incur additional loading/unloading fees if these are required.
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For the smooth and safe delivery of heavier items:
Have the appropriate staff and loading equipment at the pickup location to properly load the delivery vehicle.

Notify your customer at the drop-off location to have the appropriate staff or unloading equipment to unload the payload.

Provide an accurate manifest to best inform the driver of the delivery requirements.

Please email us at info@parceload.com with any questions.

During the lifecycle of a delivery, ParceLoad sends a handful of correspondences to keep you and your delivery contacts — whether that be a colleague, customer, vendor — in the know.
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Customers have the ability to toggle on and off SMS and Email correspondence.

We often get asked at ParceLoad if we can make deliveries that involve hazardous materials or “HazMat”. Our driver network can capably deliver paint and HVAC materials (<1000lbs) every day, with limited hands-on involvement from your Account Manager.

Therefore, your delivery can be scheduled through the Curri app or website.

Other HazMat Materials

Please contact your Account Manager at info@parceload.com if you need to schedule the delivery of hazardous materials other than paint or HVAC material. Our team will evaluate your specific needs and match you with a carrier that has all qualifications required under applicable regulations to handle your delivery safely and professionally.

Federal law distinguishes nine distinct categories of Hazmat.

https://www.fmcsa.dot.gov/regulations/enforcement/nine-classes-hazardous-materials-yellow-visor-card

It can be tricky to know if the regulations apply; sometimes, even common materials like fuels, cleaners, fertilizer compounds, paint, freon, chlorine, and ammonium nitrate fertilizers are considered HazMat materials.

To become a driver with ParceLoad, you must meet the following criteria:

Age Requirement: You must be at least 18 years old to apply.

Identification: Possess a valid Taxpayer Identification Number (TIN), Social Security Number (SSN), or Employer Identification Number (EIN).

Auto Insurance: Maintain a current auto insurance policy that meets the requirements of your state.

Driver’s License: Hold a valid and current U.S. driver’s license.

Background Check: Successfully pass ParceLoad’s background check.

Please note that a provisional license does not fulfill our driver requirements.

Background Check Process and Requirements

ParceLoad runs checks on both motor vehicle and criminal records when engaging a new driver. The following criteria are likely to disqualify a candidate:

• Major moving violations (e.g., DUIs)
• Felonies
• Multiple moving violations (e.g., many speeding tickets)
• Distracted driving/cell phone violations

The average turnaround time for Criminal and Motor Vehicle Record (MVR) checks to clear is typically 48 hours or less, although it may extend beyond 48 hours in some cases due to various factors.

The background check process adheres to a combination of legal requirements and company policies, ensuring compliance with relevant laws and regulations governing delivery network drivers, as well as internal safety standards.

Please be aware that applicable laws governing background check criteria vary significantly by state. As a result, individuals may be disqualified based on different criminal offenses and driving histories depending on their location.

When you drive with Curri you are representing our customers (suppliers) to their customers (builders).

The construction industry runs on deadlines, so drivers are expected to arrive on time for deliveries. It’s important to communicate ASAP via Help Request if there are any issues, delays, or cancellations.

General Expectations:

• Always keep your tracking active in the driver app while on a delivery. This allows customers and Curri to keep up to date on the delivery’s status.
• There may be hand loading and/or unloading items up to 100 lbs during deliveries. Hand loading and unloading over 100 lbs will be noted and compensated for.
• Customers require drivers to have closed shoes and long pants.
• Vehicle cargo areas must be clear and fully available.
• Once you are assigned a delivery, read all of the directions or notes provided in the driver app to ensure you are properly prepared.
• It’s important to leave for deliveries as soon as you’re assigned.
• If an issue arises, it’s important to reach out to the Customer or Curri’s Service Operations Team.

Here’s how to change the phone number associated with your driver profile:

• Tap the Menu Icon on the top left of your driver app
• Tap your name
• Select the pen icon on the top right corner of your profile
• Update your phone number and click “Save”.

If you are unable to access your account to update your number, contact our Support via info@parceload.com or by tapping the chat button at the bottom right of the screen.

Our goal is to match your payload with the vehicle that provides you with the best rate and the best service. ParceLoad offers a wide range of vehicle types to meet your team’s various delivery needs. Take a look at our variety of vehicles below. Included are examples of their capabilities and load capacities.

Zero Obligation Quoting and Support

To receive a live and instant quote with no strings attached, head over to parceload.com/book-a-delivery and enter your delivery details. If you are happy with what you see, go ahead and book your delivery. Our team will jump right on it. If you have any questions along the way, don’t hesitate to reach out. Our live chat team will work with you to help in any way we can.